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Returns

We accept returns for refund of the purchase price up to 30 days after purchase provided the items are returned to us in the condition they were shipped.

If you recieved defective items, please return the beads to us for refunds.

We do not accept partial returns, e.g. if in your order, you purchased 6 beads, you have to return the 6 beads altogether.

Cut wires and chains cannot be returned for refund. Original shipping cost and return shipping cost will not be refunded.

Returns received after 30 days of purchase will not be refunded.

For US customers, if your order total fall below $150 after your return and refunds, your order will no longer be eligible for free shipping, an additional $5 will be deducted from your refunds to cover the original shipping cost.

We maintain large variety of stock, and sometimes some items may be out of stock, if this happens, you can choose to receive refund or store credit. Custom order and cut wires and chains are not returnable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



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Testimonials

Wow! Exceptional cut and clarity. I will come back for more! Fiddleheaddesigns, CO

Beautiful beads, absolutely flawless! Without a doubt I will be returning to this shop. Amy, NC

Beautiful items, great prices, super fast shipping! Susansbeadhappy, AL

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